FREE tracked postage for UK orders of £25+

FAQ

That's me! I work here

Where do you ship from?

I post from the UK, everything on the website is ready to ship and will be with you quickly.

Do you ship outside of the UK?

Yes, if you have an address, I post to it.

How much does delivery cost?

UK- £2.68 - FREE with orders of £25 and over

Europe- £6.00

Rest of the world- £12.00

*If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.

Do you have a size guide?

I do not have a standardised size guide across all of our products. I do however ensure that items are true to size in accordance with generic size guides. The descriptions of some of our products include measurements. If an item you like does not yet include measurements in the description, please get in touch using the Contact us form and I will get back to you with exact measurements very quickly!

My order hasn't arrived yet, what should I do?

If after 14 working days your order still has not arrived, please send a message using the Contact us form and this will be investigated for you.  In the meantime, please consider the following:

  1. Is my parcel awaiting collection from my local Post Office? Occasionally the postman forgets to leave you a card if you were out.
  2. Did I ask for my parcel to be left in a secure place if I was out? Have you checked these places, and/or checked with your neighbors?
  3. Did I enter the correct delivery address for my order? Did I enter the house name or number, and the full postal code? Have you recently moved house and, in the sheer chaos of things, forgotten to update your new address?

 How do I return an item?

Please return the item within 14 days of receipt, unworn and labels still attached. Please detail your name, order number and whether you wish to return or exchange the item. Your refund will be processed within 7 days of the item being received.

How do I exchange an item?

Please return the item within 14 days of receipt, unworn and labels still attached. Please detail your name, order number and whether you wish to return or exchange the item. I can only exchange an item for a different size of the same item. I am unable to exchange a returned item for a different product. If you wish to exchange the item(s) please clearly state the size you wish to exchange it for. I will then process the exchange if I have the requested size in stock. If I don’t have the size requested in stock, I will contact you to advise you of this and organise for a refund by the method you originally paid.

What can I do if an item is out of stock?

Usually, if an item is showing that it is sold out, I am working behind the scenes to get it back in stock, otherwise when the item is sold out, I aim to remove it immediately from the website to avoid disappointing other customers. If an item that you like is out of stock, please Contact us and I will email you when it lands on the website, to ensure that you are one of the first to know when it is back in stock!

 What is 'Boofy' ? What does it mean?

It's a bit of a long story where this synonym for 'cute' came from! The word 'Boofy' is made up by my brother when we were children, it was used as an adjective to describe cute things such as babies. But not just any baby, extra cute, ultra chubby cheeked, podgy handed type of baby.

Before long this became a word like any other in our families vocabulary. Often used in passing conversation 'That's so boofy isn't it?' I'd say, pointing to a group of yellow rubber ducks. Then someone would ask 'What's boofy?' and I'd remember that it's not a word in the Oxford Dictionary just yet, and have to explain.

The short answer is that boofy means cute, but now you know that boofy actually means really really really cute. Not everyone has 'the eye' for boofy things, but just by being here I know that you see what boofy is and why it's special.  We only sell boofy clothes for boofy babies like yours, unlike anything you'll find on the highstreet.